Reference

Terms That Govern Your bd2 Account

These terms set out what you agree to when you open and use a bd2 account. Access and eligibility depend on your local law and the regions where bd2 operates — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to regional availability
bd2 Terms That Govern Your bd2 Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We take account integrity seriously. Your login credentials are encrypted, and we use OTP verification on new device sign-ins to keep your account secure across mobile and desktop. Here is how we handle the key areas covered by these terms.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your data by contacting support with your registered number.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket — between visits.

Account Security

OTP verification is required when you log in from a new device. If you suspect unauthorised access, contact support immediately to freeze your account.

Requesting Changes

To update your registered mobile number or request account closure, submit a verified request through live chat or email. Changes take effect after identity confirmation.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account or a transaction, our support team handles queries in English for Bangladesh. Bring your registered mobile number and the transaction reference when you contact us.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account and terms queries during published support hours.

Email Support

Send your query to our support address. Include your account ID and the specific clause or transaction you are asking about.

Help Centre

Our help pages cover account rules, wallet limits, and eligibility questions. Check there first for answers to common terms queries.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms work in practice.

Account access depends on your local law and the regions where bd2 is available. If online betting is restricted in your jurisdiction, you are not eligible to register.

No. These terms allow one account per person. Duplicate accounts may be closed and any wallet balance forfeited in line with our account integrity policy.

We post updates on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check back if you receive a notification from us.

Contact support within the timeframe stated in our help centre, providing your transaction reference and registered mobile number. We review wallet disputes on a case-by-case basis.

We retain account and transaction records for as long as required under applicable rules. You can request a data summary by contacting support with your account details.

Submit a closure request via live chat or email. We will confirm your identity before processing it. Any pending withdrawals to Rocket, Nagad, or bKash are settled first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.